Is your flight delayed? No worries. SmartDelay Plus gives airport lounge access or if a lounge is not accessible, a compensatory £25 cash deposit into your PayPal account.
Making Delays Easier
Peace of Mind from Millstream & Islands Insurance
No need to fret over flight delays. If your delay exceeds 90 minutes, SmartDelay Plus grants you access to a serene airport lounge or a handy £25 cash benefit if the lounge isn’t available.
Tailored for You
Your Comfort, Our Mission
SmartDelay Plus offers personalised options for every traveller. If the lounge isn’t available, £25 will be transferred to via a PayPal account instead. With surprises around every corner, we’ve got your travel plans covered.
Getting Your Benefits
Easy Help from Islands Insurance & Millstream
Claiming your SmartDelay Plus benefits couldn’t be easier. Simply register your flight on our website at least 24 hours before departure, and let us handle the rest.
Need a Hand?
Always Ready to Help
Have questions? Dial 0330 660 0581. We’re ready to assist, whether it’s about PayPal transactions, claiming benefits, or any other enquiry.
FAQs
Have a question about our travel insurance policies?
We may have the answer already. See answers to our most frequently asked questions below.
How do I get SmartDelay Plus benefits?
Register your flight on Millstream’s website before your journey.
What if my flight’s delayed?
With a delay over 90 minutes, you can unwind in a peaceful lounge or receive a £25 if the lounge isn’t available,
What doesn’t SmartDelay Plus cover?
SmartDelay Plus has certain exclusions. We recommend checking our terms and conditions for a comprehensive understanding.
Can I choose the cash option instead of the lounge?
Unfortunately not. However, our collaboration allows you to receive a £25 deposit to your PayPal account if the airport lounge isn’t available.
How do Islands Insurance and Millstream determine eligibility for SmartDelay Plus?
Eligibility depends on the timely registration of your flight via our website. We use up-to-date tracking of flight delays to ensure you receive the right benefits exactly when you need them most.