Renew your policy
Thank you for choosing Islands for another year! You will receive your renewal documents by post in good time before your current policy is due to expire.
Once you receive these documents you can use our online payments portal to pay your renewal premium. All you need is your remittance advise to hand, this is in your renewal pack.
If you would like to make any changes to your policy before you renew, please contact us.
Policy Changes & Document Requests
Need to make a change to your policy, upload documents or request duplicate documents? Save time and do it online, with one of our easy online forms.
Lost Policy Documents
Can’t find your existing policy documents? Don’t worry, we’ve got you covered!
Your policy documents will have been included in your insurance package but if you’ve misplaced them, you’re in luck! All of our policy documents are readily available online.
Changes to your insurances document for Commercial Select v8.1.1 Jan 2019
171.07kb
Commercial Legal Protection Policy Wording May 2018 onwards
524.89kb
Commercial Legal Protection Policy Wording pre-May 2018
334.79kb
Commercial Legal Protection Summary of Cover May 2018 onwards
167.27kb
Commercial Legal Protection Summary of Cover pre-May 2018
148.19kb
Commercial Select Policy Wording v8.1.1 From Jan 2019
1.7MB
Our promise to business customers
Even if you’re not making a claim for damage to your own possessions or other expenses, you may find yourself facing a claim from another person involved. We will give you help and advice and deal with any claims made against you.
Sometimes things do go wrong unexpectedly. For many people, it is a new experience, the first time that they will have thought about their insurance policy and tested the product that they had hoped never to have to call upon. In any instance, Islands is there to help.
Working hard for your business
We can’t stop accidents happening but we will do all we can to make sure that:
- The consequences are as hassle-free as possible
- You have an understanding of what comes next
- You get the maximum benefit from your insurance cover
24-hour claims helpline
Our dedicated 24-hour claims team are also on standby to support your business, around the clock.
Within the UK: 0845 604 7012
Outside of the UK: 00 44 29 2055 8659
Making a claim
If you need to make an insurance claim, please ensure you have the correct information to hand before you contact us to ensure you claim can be promptly processed.
Even if you’re not making a claim for damage to your own possessions or other expenses, you may find yourself facing a claim from another person involved. We will give you help and advice and deal with any claims made against you.
Our Business Claims Guide explains what to do after an accident and deals with what happens next. It tells you what we can do to help and which of our trusted partners you can expect to hear from.
Your policy document will explain precisely what is and is not covered. Please read your policy and schedule in detail before making a claim.
Commercial Loss or Damage Claim Form
66.15kb
Commercial Theft Claim Form
64.74kb
Deterioration of Stock
60.27kb
Employers Liability
61.69kb
Glasshouse
65.34kb
Personal Accident Injury Only
110.01kb
Personal Accident Sickness - Illness Claim Form
65.08kb
Personal Loss or Damage Report Form
75.64kb
Public Liability Claim Form
61.91kb
Theft Report
76.83kb
FAQ’s
Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.
Can I spread the cost by paying monthly instalments?
We offer a Premium Instalment Plan which is a credit agreement that allows you to pay your insurance policy over time. This isn’t a direct debit; rather, it’s a structured finance option, giving you the flexibility to spread payments in a way that best suits you.
Can I pay for my insurance by Direct Debit through another persons bank account?
We are only able to accept Direct Debit payments from accounts belonging to Policyholders.
Do you do Excess insurance?
We do not have any insurers available to us covering Excess insurance at this time
Can’t find what you’re looking for?
Have you tried using our handy search function at the top of the page? If you’re still having difficulty finding the answer that you need then please don’t hesitate to contact us.
Our offices are open Monday – Friday, 9am – 5pm and our team will be happy to assist with your query.