Renew your policy
You will receive your renewal documents by post in good time before your current policy is due to expire. Once you receive these documents you can use our online payments portal to pay your renewal premium. All you need is your remittance advice to hand, this is in your renewal pack.
If you would like to make any changes to your policy before you renew, please contact us.
Policy Changes & Document Requests
Need to make a change to your policy, upload documents or request duplicate documents? Save time and do it online, with one of our easy online forms.
Making a Claim
If something happens and you need to make a claim, just let us know right away. But before you do, take a moment to check your policy documents to see what’s covered.
FAQ’s
Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.
Am I covered “new for old”?
We include “New for Old” on all our policies for no additional charge (Exclusions apply see your policy schedule and wording for more information or call us on 01534 835383 (JSY) or 01481 710731 (GSY) or 01481 824100 (ALD), 9am till 5pm Monday to Friday)
Does my home insurance cover storm damage to gates and fences?
Unfortunately, our policy doesn’t cover damage to gates and fences caused by storm.
Are my belongings covered outside the home or when I go on holiday?
If you live in your property and have Contents included, you will have a minimum of £5,000 of unspecified personal belongings cover with a single article limit of £2000 for most items. Your schedule will show the limits applying to your policy, or call us on 01534 835383 (JSY) or 01481 710731 (GSY) or 01481 824100 (ALD), 9am till 5pm Monday to Friday
Can’t find what you’re looking for?
Have you tried using our handy search function at the top of the page? If you’re still having difficulty finding the answer that you need then please don’t hesitate to contact us.
Our offices are open Monday – Friday, 9am – 5pm and our team will be happy to assist with your query.